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13. Communication from the Commission to the European Parliament. the Council, the European Economic and Social Committee and the Committee of the Regions The European eGovernment Action Plan 2011–2015 Harnessing ICT to promote smart, sustainable & innovative Government (2010) Brussels http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2010:0743:FIN:EN:PDF

14. Daul Shin (2013) Government-wide Enterprise Architecture (GEA) in Korea. YouTube https://www.youtube.com/watch?v=VZbRbTdaIdI&feature=share

15. DaviesRon (2015) eGovernment. Using technology to improve public service sand democratic participation. EPRS | European Par liamentary Research Service. PE 565.890 http://www.europarl.europa.eu/RegData/etudes/IDAN/2015/565890/EPRS_IDA(2015)565890_EN.pdf

16. Decision (EU) 2015/2240 of the European Parliament and of the Council of 25 November 2015 establishing a programme on interoperability solutions and common frameworks for European public administrations, businesses and citizens (ISA^>2 programme) as a means for modernising the public sector https://ec.europa.eu/isa2/sites/isa/files/celex_en.pdf

17. Decision No 922/2009/EC of the European Parliament and of the Council of 16 September 2009 on interoperability solutions for European public administrations (ISA) Official Journal of the European Union L 260. Vol.52. P.23 http://eur-lex.europa.eu/legal-content/EN/ALL/?uri=OJ:L:2009:260:TOC

18. Eggers William D., BellmanJoel (2015) Digital Government Transformation. The Journey to Government’s Digital Transformation. Deloitte https://www2.deloitte.com/global/en/pages/public-sector/articles/digital-government-transformation.html

19. Eggers William D., GoldsmithStephen (2004) Government by Network. The New Public Management Imperative. Deloitte Research and the Ash Institute for Democratic Governance and Innovation at the John F. Kennedy School of Government at Harvard University, P.32 http://www.flbenchmark.org/vertical/sites/%7B101652CD-38DF-4EBF-A75F-D340327A2266%7D/uploads/%7B25A02230–9A5C-4AED-8817-AD231D269BE1%7D.PDF

20. E-Government Act of 2002 (2002) http://www.gpo.gov/fdsys/pkg/PLAW-107publ347/pdf/PLAW-107publ347.pdf

21. E-Government of Korea: Development Journey and Outcomes (2013) http://www.itu.int/net/WSIS/implementation/2013/forum/agenda/session_docs/Day4/103/01_e-Government_of_Korea.pdf

22. E-Participation Index. United Nations Public Administration Country Studies http://unpan3.un.org/egovkb/en-us/About/Overview/E-Participation

23. Expenditure Study. Final Version. eGovernment Economics Project (eGEP) (2006) Prepared for the eGovernment Unit, DG Information Society and Media, European Commission. P.69 https://wibe.de/wp-content/uploads/Measurement_Framework_Compendium2006-abridged1.pdf

24. Fang Zhiyuan (2002) E-Government in Digital Era: Concept, Practice, and Development. International Journal of The Computer. The Internet and Management. Vol. 10. No.2. P.1–22 http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.133.9080&rep=rep1&type=pdf